Boa Boutique  RETURN POLICY   - Online Purchases Only

 

Regular Priced Items

• Items can be returned for a refund within 10 days from the date of delivery or in-store pick-up notification.
• After 10 days, items can be returned for store credit for online use.
• We apologize, but after 30 days items can no longer be accepted.  We are a small little boutique, and can not provide extended return options.  

Please note that all accessories are final sale, including jewelry, belts, and socks.

 

 

Discounted Items

• Discounted items can be returned for store credit within 10 days from the date of delivery or in-store pick-up notification.
• We apologize, however, given that we are a small little boutique, after 10 days items can no longer be exchanged. 
• Clearance items with  (reduced at more then 50% of original price)  are not exchangeable or returnable for a refund or store credit due to their significant discount. 

 

Refunds

• Please ensure all items are returned undamaged, not worn or used, and in their original packaging with tags on them.    If an item is recognized as worn, we can not accept it. 
• Orders will be refunded once our store receives and approves the return at 2116B Queen St. East, Toronto, Ontario M4E 1E2
• Returned purchases may be subject to a restocking fee (up to 10%).
• An email will be sent to confirm the returned funds.
• Please allow up to 7 business days after delivery for the refund to be completed and an additional 14 business days for your banking institution to process and display the refund on your statement. 

Cancellations

• Order cancellations can be emailed to info@shopboa.ca
• Cancelled purchases may be subjected to a restocking fee (up to 10%)

 

 

 

Return Process

CANADIAN ORDERS

Pre-paid labels can be provided by request.  Please send email to info@shopboa.ca

 

Enter the order number and postal code.

• Type postal code in all capital with space ( i.e. M4E 1E2).
• Select the item you want to return, and print prepaid shipping label.
• Items must be unworn and in their original packaging ( garment tags).
• Before returning by post, please wrap the returns. 
• The cost of the return shipping label will be deducted from your refund.

 

INTERNATIONAL ORDERS

• Pre-paid labels can be provided upon request, or to obtain a shipping estimate, please email info@shopboa.ca
• The cost of the return shipping label will be deducted from your refund.
• The customer is responsible for all taxes, duties, and brokerage fees upon import if applicable.
• Items must be unworn and in their original packaging with garment tags.  
• Before returning by post, please wrap the returns .